On Amazon, online reputation is everything, the extra rankings and also testimonials you have, the bigger your consumer base ends up being. Feedback management is a skill that all Amazon.com Sellers need to develop. There is a variety of software application now that can assist you with this, therefore proceeding with our series of Amazon Software Reviews, we’re having a look at FeedbackWhiz.
What is FeedbackWhiz?
FeedbackWhiz is an Amazon Seller management software application that supplies a variety of devices including order administration control panels, revenues & cost radar, information analytics, account tracking, responses monitoring, and email automation.
As in the name, its leading use is its comments administration devices wherein you get immediate signals of unfavorable evaluations, and also its e-mail automation feature where you can send customers personalized e-mails requesting evaluations.
FeedbackWhiz has a special rates framework that consists of 3 overarching plans:
- Email and also Amazon Evaluation Request Automation Strategy
- Revenues and Bookkeeping Plan
- Item Listing as well as Monitoring Strategy
They likewise, unlike other software programs, use a whole 30-day trial of their software. This is greater than you ‘d receive from the majority of Amazon.com Seller Softwares, which is a guaranteed plus if you want a genuinely complete look at their software application utilities prior to you subscribe to a strategy.
Email and Amazon Testimonial Request Automation Strategy
This strategy is ideal for those seeking Amazon.com Responses and also Testimonial software application, with a vast range of functions. Prices are fairly practical although it gets very costly for the Ultimate Plan Fortunately, we assume most sellers would do ideal with a Professional Plan
Beginner Strategy offers well for a smaller Amazon.com Business topping their demands at around 2000 per month. Fundamental Plan uses a couple thousand even more e-mails and/or requests monthly, yet Professional Plan is certainly ideal for a quickly expanding business. Professional Plan allows for unrestricted e-mail and testimonial requests, as well as fast customer support.
Profits and Accounting Plan
This strategy is for sellers looking for Profit Control panels as well as Expense Monitoring, providing a variety of relevant features. There are much less rates compared to the Feedback Strategy but the costs are typically on par with various other Amazon Earnings Tracking Software Application.
The best prepare for you depends upon how many orders you’re fulfilling monthly. If it’s more than 6000, then a Specialist Plan is the one you need.
Product Monitoring Plan
This plan serves more as an add-on than a complete plan and also thus the pricing depends on how many ASINs you intend to check. It’s quite a beneficial feature due to the fact that it gives Daily Summaries as well as prompt, crucial alerts concerning your ASINs.
We advise utilizing this add-on for your very successful or higher-priority ASINs to track their listing standing in an extra specific way. The prices will rely on the number of ASINs you consider as a priority for you to track.
FeedbackWhiz has a pretty basic, and clear cut primary analytics dashboard. There’s 6 classifications that you can see recaps for consisting of:
- Product Evaluations
- Quick Stats
- Project History
As you can see, there’s 3 graphical formats for these 4 primary classifications, where you can toggle between a bar chart, a line chart and also a pie chart. In terms of UI, it’s basic and also tidy which is something we directly delighted in. You can see a review of orders in addition to emails sent. In a similar way, the sales graph is practical for a glance at your total organization efficiency.
In our case, we have actually been selling our ASINs for rather a long time and have actually collected thousands of evaluations, so review purchase wasn’t our main goal. There’s not much information there, however you can still see that the interface is quite tidy.
The Product Reviews section is specifically valuable in pie chart style due to the fact that it will certainly reveal you the proportion of 1-star to 5-star testimonials. Likewise, the Responses section will certainly show you a straightforward ratio in between Favorable and Negative evaluations when there’s more data to work with.
One crucial feature, as well as rather a considerate one at that, is a Daily Recap that you’ll receive by e-mail. FeedbackWhiz’s day-to-day recap is timely as well as additionally offers an extremely nice summary of vital information, in case you just have not had the moment to log onto their software on any kind of specific day.
As you can see, it reveals Order Condition, and also Total Sales for the day. There are likewise some Earnings as well as Loss Metrics that act as a simplified balance sheet for the day. Finally, there’s a summary of the number of evaluations you got. A little box under likewise information the amount of testimonial demands were triggered on that particular day by your Comments Projects.
Although it isn’t much info, at a look, its enough to recognize exactly how your company is doing. Having it as an e-mail is likewise convenient, since each and every single person will certainly be examining their e-mails in the early morning, and typically, throughout the day. There’s no other way to miss it, and if anything jumps out at you, you can instantly click “View Dashboard” to take a better take a look at it.
FeedbackWhiz’s Order Manager is rather uncomplicated. As for attributes go, there’s nothing as well one-of-a-kind about it.
As you can see it offers a list of newest orders, and also classifies them with FBA or FBM, and has a little symbol to reveal order condition. One helpful little symbol is the “R” you see by Order IDs sometimes. This “R” denotes a repeat purchaser and you can in fact click on it to see orders made entirely by that buyer.
This “R” is specifically valuable since you can request them for a testimonial, as well as given that they’re a repeat consumer you are statistically more probable to obtain an action.
Other than that, there’s not much more to the Order Manager, with the exception of some interesting filters. You can filter “Evaluation Requests” to see which Orders you have actually not yet queued any kind of emails for. You can likewise filter quickly to see Returned as well as Cancelled orders much faster than you would certainly be able to on Amazon’s Order Supervisor
The Comments Supervisor is certainly among the highlights of FeedbackWhiz. It supplies an essential summary of all your Scores and also Testimonials, in an extremely clear manner in which we like.
At a glimpse you can see the ASIN, when you obtained the score, the score itself, and also the testimonial left on the product. You can filter these evaluations by Date Range, Order ID, Keywords as well as also Buyer Email. You can likewise filter by the Satisfaction Method and Ranking Kind. Ranking Kind are divided like this:
- Negative Ranking: 1-2 celebrities
- Neutral Ranking: 3 stars
- Positive Ranking: 4-5 celebrities
One filter we discovered helpful is the Buyer Email filter. For example, are you getting regularly poor reviews on one product? You can check to see if these are all from the very same spammy customer email to see if this is actually a rival attempting to sabotage you, and afterwards make an instance with Amazon.com.
Following is the Item Supervisor, and together with it the Product Review Supervisor. We will take a look at both.
The Item Manager has a really great user interface, a lot of the information is at your fingertips. You can see a concise summary of systems offered, numbe rof orders, promos, and also gross income. You can conveniently filter the date range and type by a range of metrics. There’s an useful switch in the edge called “Start Excursion” which will certainly take you through all these filters.
One unique and also useful feature is you can select multiple ASINs at the same time, click the arrowhead in the header, and also set up Bulk Keeping track of for them at one time. You can additionally develop Bulk Labels, Titles as well as Notes however the one we found most useful was Bulk Tracking. See in the screenshots listed below exactly how to do this:
You can toggle tabs also, from Default Design, to Monitoring to Revenues. When you toggle over to Surveillance, you can see a dashboard we personally loved. You can inspect mark every part of an ASIN you want to receive notifies for, as you can see listed below.
There are some other layouts you can toggle to within the Item Manager consisting of “Surveillance” as well as “Earnings”, these buttons are right alongside the Item Browse bar.
When you toggle over to Profits, there’s an ideal summary of the data you want to see. We particularly like the part that shows “Amazon.com Charges” and also the small costs and also graphics graphs. There’s a great deal of data on offer below without making the interface as well chaotic, which is something we valued. You can slo see your web revenues in addition to margins.
Part of the Products tab is also the Product Testimonial Manager This is a similar device to the Feedback Supervisor we mentioned earlier.
You can see your recent evaluations, as you can see we received an adverse evaluation. In this instance, we can click the “Activity” switch, click “Produce an Instance” and immediately be rerouted to Amazon.com’s Instance production web page. An extremely good tool that certainly removes some wasted time when it concerns acting on bad testimonials.
One more large feature of FeedbackWhiz is the Campaign Supervisor. This is where you manage all your Responses & Review Request projects. Initially there is a Design template Supervisor, which we will not be providing a screenshot of because its extremely basic to utilize. You can produce some e-mail review design templates or make use of some prebuilt templates that FeedbackWhiz uses.
The key element of this tab is the Campaign Manager, where you can check your running projects.
This is among our projects, as well as it reveals us that it is Active, which FeedbackWhiz has actually currently sent 76 evaluation request e-mails in adherence to the design template we utilized. There’s additionally 11 queued. When you click on “76” you can see a bar chart of the number of e-mails were sent per day.
When you click “11” you are required to the 3rd and last dashboard in the Campaigns tab which is the Project Line up.
An one-of-a-kind function, you can see e-mails that are queued as well as get rid of several of them if you do not intend to proceed with the testimonial request.
The Reports Supervisor is pretty fundamental as well as easy to use, it’s merely where you can queue the download for a number of records consisting of:
- Order Returns
These records are primarily your dashboards in a.csv style, for longer date ranges and also additional analysis.
Lastly, there is the Revenues tab, which includes Control panel, Top Products, Expenditure Supervisor, COGs Supervisor and Information.
Firstly, the Revenues dashboard is definitely packed with useful data!
Comparable to a balance sheet, it offers a comprehensive introduction of Systems Sold, Revenue. Prices and Internet Earnings on a daily basis, as well as additionally for the last 2 weeks, as well as last month. It’s extremely good to have all this information within your reaches in such a specific way. This is among one of the most useful parts of the software, in our point of view.
If you scroll down, you get another Quick Summary in a more pleasing, graphical format.
As you can see, a t a glance, we can already see most of our costs are coming from those outrageous Amazon.com Costs, as well as the leading factor for Returns is “Unwanted Item.” It’s the excellent recap of everything an Amazon Seller needs to learn about their store.
Note – Scrolling down to the bottom of the page, you can likewise filter data by Item Labels, if you assigned any type of.
Profits – Other Tabs
The remainder of the Profits tab is just a much deeper take a look at vital facets. As an example, Top Products normally gives you a checklist of your top performers. You can make use of a variety of filters, every one of which are clarified when you click “Begin Tour.”
The Expense Manager offers you a yearly summary of expenditures, you can click open the monthly tabs for some more useful data.
Greatly, FeedbackWhiz gives you with a checklist of compensations received or reversals of said repayments, and various other Amazon.com charges such as disposal fees.
You can export all this information into.csv layout for much deeper analysis.
The COGS supervisor is where you can track the price of your goods.
Personally, we handle the core prices of sourcing and also making items using our very own techniques. We have not made use of the COGS Manager, yet it appears to offer a nice introduction of your complete Cost of Item Sold, as quickly as you include the COGS for each and every of your crucial items by clicking the switches on the right.
Ultimately, there’s the Records tab of the Revenue Supervisor, which looks really similar to the Profit Dashboard itself, just in a tabular layout.
You can have an intricate once a week view of your Orders, Income, Revenues, Refunds, Costs, Costs and Internet Profits. This table is perfect for Amazon Sellers who assess expenditures on a regular basis, be sure to experiment with it if that’s something you are searching for.
Various Other Features
Notifications & Alerts
A minor function of FeedbackWhiz is the Alerts & Notifications attribute. If you click the little Bell symbol in the leading right will lead you to this display:
This is a recap of all the email notices and signals you’ve been receiving on the ASINs you told FeedbackWhiz’s software application to keep an eye on. In case you lost an email, this is a good way to locate it again.
When it involves Client Assistance, FeedbackWhiz has it covered. There’s a “Help” switch in the edge which functions as a Browse Directory for tutorials and also is additionally where you can leave queries.
Together with this, FeedbackWhiz has a dedicated Support web page covering definitely every attribute. Each web page detailed has either a video clip within or a detailed tutorial on how to make use of claimed attribute. You can likewise connect to Client service, and also the staff will certainly be prompt as well as pleasant.
Our only worry about FeedbackWhiz is the Rates Strategy. There are various plans based on various features– Email & Reviews, Profits & Accountancy, and also Earnings & Tracking. They each have separate prices tiers within, as well as we think is a little also complex. In addition to, you need to take a seat as well as make a choice as to which includes you prioritise, rather than being able to use all of them in some ability.
We also believe a few of the performance is a little straightforward, for example, the Order Manager might make use of some even more additional tools to make it a lot more unique than Amazon.com’s very own Order Supervisor. You are additionally restricted to just making use of a particular amount of features depending upon the Rates Strategy you chose, as we pointed out in the past.
Nonetheless, FeedbackWhiz actually makes up for that with the very clean, and organized user interface, as well as the convenience of use is absolutely off the graphes. You have a great deal of help web pages and also tutorials within your reaches, you can take an excursion via the software application anytime, not just at the beginning. The Profits Manager is really comprehensive, and also despite the volume of information it does not get messy!
We anticipate there will be much more features included the future, so on the whole, we give FeedbackWhiz a strong thumbs up. It’s certainly one of the Amazon Seller Software available that you want to try out.